At Hemlow we take time to develop working relationships that are positive and productive, the starting point to many of these begins at the mobilisation stage.
The mobilisation process contains over 28 individual stages which starts after receiving contract award notification. From here we develop an ongoing strategy and relationship with the client, which is steered and managed via the mobilisation plan. We believe in working together with the client as an extension of our team to help them achieve their goals.
At Hemlow we ensure that we work to the highest standard, starting from day one, quickly responding to the clients needs and delivering what has been promised.
Hemlow Regional Manager Andy, who head’s up one of our major growth areas and is very experienced in our mobilisation process, tells us why its crucial to set a high standard from the offset…
“It is important to set a high standard of work during the mobilisation period and get everything right from the start. Any discrepancies or mistakes during this period can follow you for the duration of the contract so it’s crucial to be diligent”.
Here we share our top tips on ensuring a smooth transition.
- Speed and Efficiency
We aim to deliver a concise condition report within 60 Days of commencement. This is a cornerstone of the mobilisation process, so it is vital we start following the mobilisation plan as soon as a contract is awarded. This allows the maximum amount of time to complete each stage of the plan, gathering all the information required to formalise our condition report. Organisation is key!
Speed is also essential for identifying, highlighting and resolving any issues the site may have which the client may not already be aware of. Identifying them at this stage reduces the chances of unexpected costs and any risk to business.
- Understanding the client’s needs
At Hemlow, we understand how important it is to listen to the client and understand their priorities. This helps us build a clear picture of their vision for the property and allows us to tailor our services and create a bespoke offering to them.
As well as the clients, we also work to establish a good relationship with any additional stakeholders during mobilisation to ensure collaborative working relationships between all parties becoming ‘One Team’.
- Effective Communication
We offer complete service transparency by providing online access to the live mobilisation plan so that they can easily identify at what stage of the process we are at.
We also assign a contract manager to the contract, who is available to answer any questions or queries the client has and who will be their main point of contact ensuring a consistent service delivery.
Every client and contract have different requirements; it is important to assign the most appropriately trained engineer to meet those needs and allocate them to the site.
In some cases, engineers from the previous M&E contractor TUPE across and join the Hemlow Team. In those situations, it is vital that this process is handled sensitively to help the engineer adjust to the change, ensuring the safeguarding of their employment and safe induction into the company.
At Hemlow we place a real focus on our own staff’s personal development. Once an engineer has joined us under TUPE, we can start our induction process, identifying any potential skill gaps and formulate a Personal Development Plan for the individual.
- Detailed Reporting
Once the mobilisation plan has been completed an in-depth condition report is formalised and presented to the client. The report details the age and condition of the assets covered by the contract, highlights any additional plant identified during the asset verification process which the client may not have been aware and wish to include in the maintenance programme.
Where applicable our condition reports make specific recommendations to bring assets in line with statutory requirements and industry best practice, highlight plant considered life expired, which can be useful as part of lifecycle planning, and also give guidance from a sustainability perspective.
“For me, the most exciting part of my role is when we present the condition report to the client. At this stage, you get to hear more about the clients’ visions for the future of the property are and it starts to bring to life what the contract is going to look like moving forward and the improvements we can offer“
Andy Turner, Regional Manager, Hemlow
A detailed plan ensures that all information is delivered in a consumable way for the client and allows them to make informed decisions regarding the future of their building and the contract. We ensure that as much information as possible is included at this stage, including costings, so that the client can plan and budget accordingly.
We believe working as a team is the key to success for a seamless transition and this is something we pride ourselves on. We will always continue to deliver on our promises and put the client’s needs at the heart of everything we do.