Across the year we have:
Successfully introduced 19 training modules, including:

• 4x External Courses
• 10x Internal Sessions
• 5x Tool Box Talk Discussions

Begun the development of four improvers this year with one being promoted to maintenance engineer in recent months. The recently promoted improver has already received excellent feedback from some of our clients.

Across our Improver and Apprentice scheme alone, we have invested over £200,000 in our aspiring engineers.

Launched our new Hemlowdown townhall meetings to enhance communication and collaboration.

Rolled out a new Hemlow Hero reward scheme to recognise and celebrate great team contributions.

Continued our Retention Shield Award to reward customer service.

Achieved significant milestones with excellent compliance scores with the launching of the Compliance Cup. This celebrates the teamwork involved in excellent service levels.

Released a range of new auditing tools for our technical support team to drive site standards and client compliance scores.

Introduced the Hemlow Scholarship Scheme, providing career paths from Improvers to Director level. 14 internal promotions have been seen this year. 

Celebrated #ApprenticeshipWednesday by shining the spotlight on one of our Apprentices, Rhys – Read More.

Complete overhaul of our health and safety policy, procedures and risk assessment tools which have been embedded through our appointed health and safety committee.

Exciting fundraising challenges & events including the JLL Property Triathlon, raising a total of £3,000 for our nominated charity of 2024, Tommy’s.

Received great feedback from customers on our mission of delivering personalised customer service. We strive for our team members to be on first name terms with all clients.

Leveraged the data within our CAFM system to provide real time contract reporting for our clients.

Opened the Chesterfield Office, creating a central engineering base to our Northern clients.

We delivered CPD training to over 100 industry professionals, covering essential topics such as EPCs & DECs, Energy Management in Commercial Buildings, Sustainability, and HVAC Systems. With our commitment to expanding this initiative, we look forward to offering fresh topics, additional locations, and new venues! Click the link to register your interest!

Actively been involved in a range of different energy improvement initiatives including taking buildings EPC ratings from F to B.

Helped clients to meet the CRREM Pathway for their buildings.

Kicked off our Planet Mark journey, working towards the net zero goal.

Continued to build on our EV fleet through a partnership with Octopus Energy.

Reduced paper usage by 75% through our electronic reporting system.

Thank you for being part of our journey in 2024! We look forward to another year of making buildings better and growing together as a team!