28 February 2022

Business Focused Maintenance

At Hemlow we understand that no two buildings are the same, and the importance of being flexible and able to adapt to the ever-changing world that we live in. Therefore, we have been working with our clients to provide a Business Focused Maintenance offering as an alternative to the traditional Planned Preventative Maintenance approach.

Business Focused Maintenance (BFM) identifies plant maintenance as a means of ensuring that business functions are continued. It challenges the ‘one size fits all’ approach, as well as the typical ways of working and pricing.


Utilising technology

The BFM approach identifies and utilises the best smart technology and ways of working to implement our maintenance offering. This could range from the installation of IOT devices to full BMS optimisation and monitoring. We have partners and systems in place for all options, plus the technical support to provide the right innovations and meaningful reports.


Categorising Buildings

The initial process to migrate to a BFM style of working is to identify the risk rating of your building based on resilience levels, age and condition of equipment and impact to the public should there be a failure.

Our Technical Team completes our bespoke made matrix during their condition report process and categorise your building as either low, medium or high risk. This then dictates the strategy we take for maintenance and innovation.


Managing Risk 

Low risk buildings do not need frequent on-site servicing because the plant has limited impact to clients in the event of failure.

With more planned and reactive tasks being carried out remotely, allowing engineers to use their time more efficiently, for low-risk buildings, this provides the client and tenants with minimum disruption. In addition to this the condition monitoring, with its real time data will also help prevent plant failure reducing the possibility of unplanned downtime.

Medium Risk buildings will continue to require a robust maintenance regime, in line with SFG20, to reduce risk on site. However, through bespoke plant upgrades, captured during the site visit, and the introduction of sensor monitors/BMS optimisation, there can be reduced maintenance which would be monitored through a weekly plant tour and IOT.

High risk sites will require a high level of maintenance due to the risk of failure and impact to tenants and the public. These sites would be prioritised for transition.


Cost effective

By adopting the use of this smart technology with condition-based maintenance, we reduce the need for regular scheduled engineer visits, and reduce costs for the client. Costs can also be further reduced with solutions being solved remotely. For example, when remotely monitoring the air quality of a building, if an issue arises, our team is able to assess the situation and make the decision if a callout is required, or if it can be solved remotely, often saving the client a call out charge.

However, it is most likely to be a cost effective for sites that are identified as low risk. Medium and high-risk sites with older age plant would still require a higher level of maintenance due to the risk of failure and impact to tenants and the public.


At Hemlow we’re relentless in our pursuit of the things that will make our business and our industry better – better processes, better thinking, better technologies. That ambition extends to every building we take on, we look forward to continuing to work with our clients to provide the best maintenance service possible to meet their needs.

Want to find out more? Contact our team today 

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