UK House, London

Delivering HVAC maintenance in a complex ‘flagship’ heritage building

250,000 sq ft

M&E Maintenance:
Planned Preventative Maintenance – resident engineer

14 year contract

180 Oxford Street, London W1D 1NN

We worked closely with

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UK House in the heart of Oxford Street, a stone’s throw from Carnaby Street has always been at the centre of retail action in London. Today it is also one of the most prestigious HQ office locations for more than half a dozen triple A blue chip companies. Multi-tenant, multi-use, with complex systems covering a twenty year technology span, an extensive asset list, a labyrinth of support spaces and a panoply of support services, this is a flagship in both the client’s property portfolio and Hemlow’s.

UK House

The client has an in-house Building Manager on-site, expects its contractors to be part of the ‘home team’ and closely manages equipment life-cycles, optimises technology and delivers the highest quality serviced space.

UK House

Services offered

  1. Fits the client’s operation like a glove
  2. Has adapted its service to match technological change from chillers to VRV and halogen to LED
  3. Provides continuity of service with mobile engineers becoming resident, and lead engineers becoming supervisors
  4. Adds value with asset-labelling, sub-contractor management and learning complex on-site systems
  5. Never over-promises but delivers what it says and has the records, systems and methodology to support compliance and optimised operation at all times
  6. Fosters the building’s teamwork ethos and dovetails perfectly with all support services, sub-contractors and refurb and fit-out contractors.

Hemlow’s resident engineer and close-management supervisor work well with the Building Manager to develop efficient strategies for ongoing maintenance and system development – adding recognised value on a weekly basis.

The building and the technology

Over time the building has undergone a gradual transition from huge rooftop chiller (5) plant and perimeter heating to VRV systems in central parts and tenant spaces. The M & E requirement has changed from three resident engineers to a combination including mobile back-up to the current single resident engineer and a well-managed sub-contractor regime.