Pall Mall, London

Prestigious office building in the heart of the West End

~ 65,000 sq ft

M&E Maintenance:
Planned Preventative Maintenance

1 year contract

100 Pall Mall, St James’s, London SW1Y 5NQ

We worked closely with

Metrus logo
Adjacent to the RAC Club in St James’, a location regarded as one of London’s finest areas, 100 Pall Mall is a prestigious office building spanning across eight floors. The building offers a range of conventional offices to tenants including CapVest, DP9 and KKR. It also incorporates high spec workspaces such as virtual offices, co-working areas and meeting room hire, providing an environment where businesses can thrive.
Pall Mall

Having undergone a comprehensive refurbishment in 2014, the building’s historic features including the marble entrance hall have been restored, as well as the addition of new lift halls and lavatories. The building also incorporates a private residential penthouse and basement car park.

Hemlow were originally awarded the contract in 2018, prior to the building being acquired in 2019 by private high net worth investors, as part of a long-term investment strategy. Since then, we have been working closely with appointed managing agents, Metrus, to provide a high quality service.

Metrus’ hands on approach, along with their outstanding customer service team has enabled a closely managed service, benefitting all stakeholders. We’ve aligned ourselves with Metrus, in order to improve efficiencies, and maintain the high standards of quality maintenance.

“We have found Hemlow’s Contract Manager to be extremely proactive, he has added real value to the contract on a number of different occasions.”


Examples of improvements

  1. Proactive management

    Always providing guidance to the client along with a fast response to any audit actions.

  2. Ensuring compliance with legislation

    Installing a Refrigerant Leak Detection system in the Basement chillers, to ensure F Gas regulations are met.

  3. Optimising equipment run times

    Including the installation of sensors in the ventilation systems which have reduced run times, as well as saving energy.

  4. Delivering excellent response times

    Quickly solving any problems that have arisen during extreme weather, such as floods.

Services offered

  1. PPM regime for all M&E services
  2. Dedicated resident engineer
  3. Utilise eLogbook’s to provide effective M&E maintenance reporting for the client
  4. Working closely with key stakeholders, including the consultant, to provide a high quality service

The building and the technology

A range of M&E equipment including cooling Towers, AHU’s, FCU’s, Booster pumps, chillers, boilers, distribution boards, Automatic Dosing System.

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